We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through Fed Ex, and packages can be tracked through their website.
Humanity Health CBD requires a signature at delivery for all orders with a value of $250 or more. Requests for use of a courier service or overnight shipping cannot be processed on this website; however, we generally can accommodate these requests if you place your order by phone at the telephone number first appearing above.
We only ship in the contiguous 48 states. We do not ship to Hawaii, Alaska, Puerto Rico or the Virgin Islands. Holidays and weekends are not considered in estimated ship times.
You must place your order via our website by choosing the items to place in your shopping cart and then checking out with your credit card. This ensures accuracy and expedited shipping on your behalf. Sales tax is only applied in the state of Indiana where our facility is located.
We accept Visa, MasterCard, Discover card, and PayPal. Debit cards bearing a Visa or MasterCard logo are also accepted.
If a package gets lost in transit (very rare, though it does happen), Humanity Health CBD will not be responsible if the tracking information says the package was “delivered,” which means Fed Ex or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
PACKAGE SENT TO WRONG ADDRESS
If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.
PRODUCT DEFECTS & DAMAGED PACKAGES
We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
RETURNS / REFUNDS
We understand that you may need to return a product. Should you feel the need to do so, you have 30 days from the date of purchase to initiate the process. Please contact us at firstname.lastname@example.org one of our Customer Care Representatives would be happy to assist you.
Limited to one return or exchange per customer. Only purchases up to $110.00 qualify for a refund. We do not take returns based on taste. We typically process approved return/refund requests within 1-2 business days.
If you received free shipping, you will receive a full refund less our cost of shipping the product to you. If you reject a package and/or have it sent back to us, you will be responsible for paying return shipping costs.
Orders may be cancelled by 5:00pm on the same day the order was placed. Any cancellation after the same day will be treated as a return and subject to a restocking fee of 20%. Items may be returned up to 30-days after delivery as long as they are in new condition and returned in original packaging, unopened and seal unbroken. You are responsible for the return shipping and restocking charge of 20%.