We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through USPS, and packages can be tracked through their website.
Humanity Health CBD requires a signature at delivery for all orders with a value of $250 or more. Requests for use of a courier service or overnight shipping cannot be processed on this website; however, we generally can accommodate these requests if you place your order by phone at the telephone number first appearing above.
Holidays and weekends are not considered in estimated ship times.
You must place your order via our website by choosing the items to place in your shopping cart and then checking out with your credit card. This ensures accuracy and expedited shipping on your behalf. Sales tax is only applied in the state of Indiana where our facility is located.
We accept Visa, MasterCard, Discover card, and PayPal. Debit cards bearing a Visa or MasterCard logo are also accepted.
We reserve the right to decline any order placed with us. We may, at our discretion, limit or cancel purchase quantities per individual, household, or order. These restrictions may apply to orders associated with the same customer account, credit card, or billing and shipping address. If we modify or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at checkout. We retain the right to restrict or prohibit orders that appear to originate from dealers, resellers, or distributors.
You agree to provide accurate, complete, and up-to-date purchase and account information for all
Please note that the billing and shipping address must be identical for all orders.
If a package gets lost in transit (very rare, though it does happen), Humanity Health CBD will not be responsible if the tracking information says the package was “delivered,” which means USPS or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery. When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.
We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
